Frequently Asked Questions…….

You sure can! We will email you once your order is dispatched, including the tracking details, so you can keep up to date with its expected delivery.

Terms of Use…….

Welcome to our website! We are so glad you’re here! Now for some important, but kinda boring stuff.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and security statement govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Phew! We made it!

Thanks for reading through to the end!

Not looking good my friend. This is the unicorn of sewing, so if it does actually happen, make sure you celebrate appropriately with the happy little dance this occasion deserves!

No. You can never have too much fabric. Even when your fabric cupboard is bursting, and you can’t close the door. There is always room for more. Happy Sewing!

We appreciate your business and take your privacy and security very seriously.

We never pass your personal information on to third parties.

All your account pages, including your checkout pages, are secured by 256-bit secure socket layer (SSL) technology, so you can shop with confidence.

If you sign up to our Newsletter, we promise not to fill your inbox with spam.

Unfortunately, cancellation due to change of mind is not available.

Under special circumstances, an uncut order may be cancelled at our discretion. In this event, the total refunded will be adjusted to include payment for commission and processing fees charged by the payment provider used in the original transaction.

We are pretty darn sure you’ll be skipping all the way to the sewing room once you receive your order!

We don’t offer returns or refunds on our cut fabrics or products unless they are faulty in some way.

If that’s the case, please get in touch before washing your fabric. We cannot be held responsible for any flaws or discoloration once you have washed your fabric.

Please make sure to get in touch before you return any product. Message us on Messenger Chat here on the website, or email heythere@wattlehillfabrics.com.au

Please note, colours may vary from your screen to real life. We do our best to show the true colour of a product by using real life photos taken in natural light. We do not offer returns on a product because they may have appeared a different colour on your screen or monitor.

Oh no! Please let us know as soon as possible so we can sort it straight away! Please make sure to get in touch before you return any product. Message us on Messenger Chat here on the website, or email heythere@wattlehillfabrics.com.au

We offer a flat rate of $11.95 for shipping within Australia and a flat rate of $21.95 up to 5kgs within New Zealand.

Express Post within Australia is a flat rate of $17.95 up to 5kgs.

Find out more here. 

We currently ship within Australia and New Zealand. Find out more here.

No worries – we offer a Priority next business day dispatch service and shipping via Express Post within Australia. Find out more here.

We are located in beautiful Brisbane, Queensland.

We know how exciting it is to get fabric mail and we want you to receive your parcel of sewing goodies as soon as possible. That’s why we pick, cut, pack, and ship your order as fast as we can. We aim to dispatch all orders within 2 to 3 business days (most often it is sooner than that); however, during peak times that may be extended.

Please allow 3 – 7 business days for delivery after dispatch (longer during peak times and delivery to remote areas). Please note local public holidays may affect delivery time.

Wattle Hill Fabrics is a family business, and we are occasionally closed for holiday breaks. Details of any closures will be available on our website.

Things move pretty fast around here, and your order may already be cut, packed and dispatched before we are able to change it. Please get in touch with us asap, and we will try and help if possible.

We currently don’t offer individual samples……. but we do have a Knit Basics Mini Sample Pack & Samples Box!

We accept payment via Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, ZipPay, PayPal Pay in 4 and Bank Transfer (Direct Deposit).

Details for Bank Transfer (Direct Deposit) payments can be located on the invoice sent to you via email once your order has been placed. Once your payment has been made, please let us know by replying to the email your invoice was sent with, so we can prepare your order for dispatch. Please note orders will not be dispatched until payment has been made in full and funds have cleared.

Awesome question! We want to help you get the best from your new fabrics and knowing how to care for them is a great way to make that happen!

Each product description includes the recommended care to be taken when washing that specific product. We also recommend prewashing your fabrics before use and be sure to use a colour catcher with your bold coloured prints, especially with our organic ranges. It is not recommended to wash dark or bright colours with lighter coloured fabrics.

We are so glad you asked!

Wattle Hill Fabrics proudly offers a wide range of quality fabrics, of which a large selection is manufactured to certain world recognised standards. Below is a short description of each standard.

The Global Organic Textile Standard (GOTS) was developed through collaboration by leading standard setters with the aim of defining requirements that are recognised world-wide. These standards ensure the organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing, up to including product labelling in order to provide credible assurance to the end consumer. Find out more here.

The STANDARD 100 by OEKO-TEX® is a worldwide, consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. Textiles labelled this way are proven to remain below the set limit values of certain harmful substances. Find out more here.

All our products are priced in Australian Dollars and include GST.

Mostly our fabrics are sold in increments of 50cm (1/2 metre) lengths which are cut as a continuous piece.

For example:

If you enter a quantity of 1, you have ordered 50cm of fabric.

If you enter a quantity of 2, you have ordered 1m of fabric.

If you enter a quantity of 3, you have ordered 1.5m of fabric.

If you want 4m of fabric, you will need to enter a quantity of 8.

Please note however, our elastic & pom pom is sold by increments of 1m lengths or some elastic is sold by the roll.

Each product description includes information around how that product is sold, so be sure to check it out if you are unsure.

We’re here to help and love hearing from you! Please message us on the Live Chat here on our website or email heythere@wattlehillfabrics.com.au

Unfortunately, we are unable to offer a local pickup service - even if you do bring afternoon tea.

Everyone loves visitors - especially when they bring afternoon tea! However, we are an online business only and are not setup for retail.