FAQs

Frequently Asked Questions

 

How is our fabric pricing structured?

Please check each fabric description, most are sold in 50cm units, however if you order more than one unit- your fabric will be cut in the one continuous piece. ie; order 2 units, get a 1m piece.

For example 

1 qty - 50cm x fabric width

2 qty - 1m x fabric width

3 qty - 1.5m x fabric width

All fabric is cut as one continuous length, unless otherwise requested.

All prices include GST.

 

What is GOTS & Oeko-Tex Standard 100?

Wattle Hill Fabrics stock a wide range of fabrics. A large section of our range is manufactured to certain standards. Below is a short description of each standard.

The Global Organic Textile Standard (GOTS) was developed through collaboration by leading standard setters with the aim of defining requirements that are recognised world-wide and that ensure the organic status of textiles from harvesting of the raw materials through environmentally and socially responsible manufacturing all the way to labelling in order to provide credible assurance to the consumer. See more information here

The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. See more information here

 

How to Order

Browse products using categories to the left or using the search option.

Specify quantity, then click 'Add to Cart' . Fabrics are ordered in 50cm increments

You can either continue shopping, or proceed to checkout.

If you would like us to hold your fabric order for future purchases, please use the code "COMBINE" when placing your order and add a note in the instructions. This will discount the $10 postage cost on this order until you are ready to proceed. If your combined order/s subtotals exceed $160 use the "COMBINE" code again for FREE POST on the total completed order.

We will continue to hold the fabric until we have been instructed by you to post.

YES, We do LAYBY, see LAYBY tab for more information.

Fill in your details as required & add instructions in the notes for special postage requirements.

Pay for your order by selecting PayPal, ZipPay, Afterpay or Bank Deposit. 

You can also use the PayPal option to checkout to pay using your Credit card as a Guest without the need to sign up. They accept Visa, Mastercard & American Express.

Bank Deposit details are located on the order invoice that will be emailled to you.

Our shopping cart & website is hosted by Neto eCommerce, an Australian owned & operated business which is 100% secure

Secure Payment

Apart from Direct Bank Deposit, all other payments are processed by PayPal or ZipPay.

Credit Card payments are processed securely through Eway. We take Visa. MasterCard & American Express. 

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available). 

 

Buy Now, Pay Later

For more information on ZipPay & how it works, please follow this link

Afterpay is also available, see www.afterpay.com.au for more details.

 

Orders & Processing time

All prices are in Australian dollars (AU) and are inclusive of GST (for Australian residents).

All purchases are subject to confirmation of cleared payment.

Orders will not be shipped until payment has cleared.

In most cases all orders will be posted in 1 to 2 working days of payment. Unless specified

If you need to combine orders, please contact us asap & we will endevour to accomodate your request 

Occasionally we do sell out or have short bolts-etc, in this case, we will refund this portion of your order.

We cannot offer " pick up".

We do offer Express postage. Please contact us in this instance.

 

Returns

We do not offer returns on our fabrics or patterns, the exception is if the fabric is faulty in some way. Please contact us for a resolution. 

Colours of fabrics may vary from screen to real life but we do the best to take real life photos in natural light on most occasions to show this.

 

Privacy/Security

We take your privacy and security very seriously & never pass on your information to third parties.

All account pages including your checkout pages are secured by 256-bit secure socket layer (SSL) technology.